From e18f8ba6d449c1ee2fd0a1dbb7d45a67d6117fcb Mon Sep 17 00:00:00 2001 From: hsoft Date: Wed, 30 Dec 2009 10:43:00 +0000 Subject: [PATCH] se help: updated FAQ. --HG-- extra : convert_revision : svn%3Ac306627e-7827-47d3-bdf0-9a457c9553a1/trunk%40280 --- se/help/templates/faq.mako | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/se/help/templates/faq.mako b/se/help/templates/faq.mako index 659d8b14..02200ffa 100644 --- a/se/help/templates/faq.mako +++ b/se/help/templates/faq.mako @@ -61,4 +61,12 @@ Enable the [Power Marker](power_marker.htm) mode and click on the Directory colu * **Windows**: Click on **Actions --> Apply Filter**, then type "copy", then click OK. * **Mac OS X**: Type "copy" in the "Filter" field in the toolbar. * Click on **Mark --> Mark All**. + +### I tried to send my duplicates to Trash, but dupeGuru is telling me it can't do it. Why? What can I do? + +Most of the time, the reason why dupeGuru can't send files to Trash is because of file permissions. You need *write* permissions on files you want to send to Trash. If you're not familiar with the command line, you can use utilities such as [BatChmod](http://macchampion.com/arbysoft/BatchMod) to fix your permissions. + +If dupeGuru still gives you troubles after fixing your permissions, there have been some cases where using "Move Marked to..." as a workaround did the trick. So instead of sending your files to Trash, you send them to a temporary folder with the "Move Marked to..." action, and then you delete that temporary folder manually. + +If all of this fail, [contact HS support](http://www.hardcoded.net/support), we'll figure it out. \ No newline at end of file